When to put your bins out
Your rubbish bins are emptied on the same day each week, including all public holidays. They should be placed at the collection point by 6 am on your collection day.
Use our online tool to check when your household rubbish collection day is:
Waste calendars
You can also download our waste calendars for 2023-24 and view waste maps and zones of Knox:
Putting your bins out
When putting your bins out for collection, make sure you:
- put bins out before 6 am on collection day
- return bins to your property within 24 hours
- ensure bins are at least 50 cm apart
- place bins with wheels and handles facing away from the kerb
- allow a minimum of one-metre clearance from parked cars, trees, light poles or any other obstructions
- ensure bin lids are completely closed when presented for collection to prevent litter or birds or other animals from pulling out rubbish
- do not overfill your bins. The maximum weight for all bins is 50 kg
- do not place rubbish beside your bin.
- If you live in a bowl or hammerhead court, place your bins along the straight section of the street.
Missed bin collection
If your bin contents are not collected by 6 pm on your collection day, you can report a missed bin collection online.
You must contact us within 36 hours (1.5 business days) of your scheduled collection day.
Before reporting a missed bin collection, please check your bin days.
Report a missed bin collection
You can also call us on 9298 8000.
We aim to collect reported missed bins within 2 business days.
If you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.
Organising bin services
You can request a new bin, order additional bins, report a damaged, stolen or missing bin, or change your bin size online.
Report a stolen or missing bin
Request a new bin service (new property)
Online requests are actioned during opening hours.
We aim to complete your request within 5 business days.
The property owner or real estate agent must make these requests. If you are a tenant, contact them directly.
Cancel a bin
You can cancel a bin online.
The property owner or real estate agent must make these requests. If you are a tenant, please contact them directly.
If you are changing a bin size, please leave the empty bin out after collection for changeover the next day.
Apply for a free extra rubbish bin
You can apply for a free extra 120L household rubbish bin if your household has extra waste needs.
This is for households with:
- extra medical waste needs
- two or more children in disposable nappies.
Submitting your application
You must provide evidence of your extra waste needs:
Medical needs
- a letter from a GP or medical practitioner stating you have extra medical waste needs
- the letter must provide detail regarding the reason for the extra waste (eg. packaging associated with treatment for an acute condition)
- if the condition is ongoing or temporary
- a utility bill or lease agreement if you're a tenant and not the property owner.
Two or more children in disposable nappies
- a photo of your Medicare card with the names of your dependents
- a utility bill or lease agreement if you're a tenant and not the property owner
- date of birth of two youngest children in disposable nappies.
Not eligible? Apply to pay for an extra bin
What happens next?
We will review your request within 10 business days and notify you by email or post.
You should receive your new 120L rubbish bin within 5 business days from the date of approval.
How long can I keep my extra bin?
Two or more children in disposable nappies
Households with 2 or more children in disposable nappies will have their extra bin for one year.
You must reapply for your extra bin each year and provide evidence.
Extra medical waste needs
Households that have extra medical waste needs will have their extra bin for 5 years.
You must let Council know if your circumstances change and you no longer need the extra bin before the 5 year period ends.
Types of bin services
There are three types of bins in Knox:
- Yellow lid – for your fortnightly household rubbish collection. These bins are either 80 or 120 litre capacity. There is an extra charge for 120 litre bins.
- Blue lid – for your fortnightly recycling collection. These bins are 240 litre capacity. You can order a second 240 litre recycling bin for an extra charge.
- Green lid – for your weekly food and garden collection. These bins are 240 litre capacity.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
