Accessibility

Listen

Knox City Council is committed to providing a website that is accessible to our entire community, no matter what device they access it through.

At all times, we aim for the accepted worldwide standard, WCAG 2.1 Level AA guidelines.

Website accessibility

Knox City Council website has been designed to ensure that our content is available to all users, including those with visual, motor or cognitive disabilities.

We regularly assess and update our website to meet the current Web Content Accessibility Guidelines (WCAG) 2.1 Level AA guidelines.

For more information about WCAG and accessible websites, please visit the World Wide Web Consortium (W3C) website.

All content should be written in plain English and with an acceptable level of Readability.

Request an alternative format

We have other formats available.

If you need help accessing our website or need information in an alternative format, please contact us.

Legal requirements

Knox City Council has a legal requirement to ensure our service is usable and accessible to people with disabilities (see the Disability Discrimination Act 1992).

Australian Government agencies are required to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, which includes Level A (covered by the Web Accessibility National Transition Strategy).

Accessible website functions

Below are some of the technical functions we have taken to support WCAG 2.1 Level AA guidelines.

Language translation

You can translate our web pages into multiple languages in the top right corner of our website navigation.

There are also translator and interpreter services information available to the Knox community.

PDFs

We have attempted to keep PDF downloads to a minimum on this website, but sometimes PDF's are necessary.

Most modern web browsers can view PDFs. You can also download Adobe Reader. A free Microsoft Word Viewer is also available.

Please note that most PDFs are produced by Council, however some may be supplied to us from third parties and may not be readily available in alternative formats.

Video and audio

Video and audio are used on the Knox City Council website.

Where possible, transcripts are provided for this content, to enable access for hearing-impaired visitors (as well as those without speakers or headphones).

Speech and Hearing Impaired Assistance

Knox City Council is Relay Service Friendly.

If you are deaf or have a hearing impairment or speech impairment, our website uses a speaker service to allow content to be read aloud.

This can be found under each page title, in the top left, under a button called 'Listen'.

You can also:

Contact us through the National Relay Service (NRS) website
Give the number 03 9298 8000 you want to call.

For more information, visit accesshub.gov.au.

Access Keys

Our disability Access Keys are customised accessibility guides that provide:

information
prediction
structure
orientation
and sensory integration.

This helps visitors with autism spectrum disorder, cognitive impairment, intellectual disabilities, dementia or Alzheimer’s understand what to expect when visiting the council.

Web site issues or feedback

If you have any problems or feedback about this web site, we'd like to hear from you!

Submit your comments or questions by contacting us.

If you're reporting a technical issue with the website, please try to include as much information as possible, such as:

what web page/s you are having trouble with
and what web browser you are using.

More information

You can find more information our disability and accessibility section and the below links:

Need help?

Or call our Customer Service team on 9298 8000.