Your personal information
We collect, use and share your personal information and health records in accordance with the:
We collect your personal information to enable us to carry out our statutory functions and provide services, activities and events.
We store your information in secure databases and share it amongst internal work areas (including contractors) to help us provide a more efficient customer experience across Council business.
Your personal information will not be disclosed to any other external party without your consent, unless permitted or required by law.
Transborder Data Flows
Council may transfer personal information about an individual to another individual or organisation outside Victoria only where:
- The individual has provided consent;
- Disclosure is authorised by law;
- The recipient of the information is subject to a law, binding scheme or contract with similar principles as the Act; or
- The transfer is for the benefit of the individual and it is impracticable to obtain their consent before transfer however, it is apparent that they would likely provide consent to consent if it was practicable to obtain.
Council uses cloud-based infrastructure as part of its website and online form tools, which are supplied by third party providers that may be based interstate or overseas (for example Survey Monkey and Wufoo Forms). Accordingly, your personal information may be placed with or transferred or disclosed to service providers in jurisdictions outside of Victoria. Council will only transfer an individual's personal information out of Victoria where the personal information will have protection substantially similar to that provided in the Privacy and Data Protection Act 2014 (Vic), or alternatively, where the individual consents, or is likely to consent.
View or change your personal information
Requests for access to and/or amendment of your personal information should be made to Council’s Freedom of Information Officer.
About personal information and health records
Personal information is defined in the Privacy and Data Protection Act 2014 as information or an opinion that is recorded in any form, about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion, but not including health information.
Health records mean your health information held by us. This includes information sourced by third parties. Health records include personal information collected to provide, or providing a health service.
Some of our services have specific policies about the collection and handling of your personal information. These include: