Our Customer Strategy

Our Council

• About Knox
  • City of Knox Coat of Arms
  • History of Knox
  • Knox community demographics
• Arts and Heritage Venues
  • Ferntree Gully Community Arts Centre
  • Knox Community Arts Centre
  • Placemakers Workshop
• Community and Council Plans
• Knox Tenders
• About Council
  • Annual Report
  • Annual budget
  • Council committees
    • Active Ageing Advisory Committee
    • Arts and Culture Advisory Committee
    • Audit and Risk Committee
    • CEO Employment and Remuneration Committee
    • Community Safety, Health and Wellbeing Advisory Committee
    • Disability Advisory Committee
    • Early Years Advisory Committee (EYAC)
    • Environment Advisory Committee
    • Knox Youth Advisory Committee
    • Multicultural Advisory Committee
    • Municipal Emergency Management Planning Committee
    • Recreation and Leisure Committee
  • Government representatives
  • Organisation structure
  • Our vision, values and strategy
• Councillors and meetings
  • Council elections
  • Councillor policies
  • Honour boards
  • Mayor, Councillors and wards
  • Council meetings
    • Agenda and minutes
      • Archived agendas and minutes
        • Agendas and minutes 2016
        • Agendas and minutes 2017
        • Agendas and minutes 2018
        • Agendas and minutes 2019
        • Agendas and minutes 2020
        • Agendas and minutes 2021
        • Agendas and minutes 2022
        • Agendas and minutes 2023
        • Agendas and minutes 2024
      • Council report index
      • Current agendas and minutes
    • Council meetings
    • Current Council meeting videos
    • Public question time
      • How Council meetings work
• Citizenship and awards
  • Australian citizenship ceremonies
  • Knox Community Awards Program
• Grants
  • Biodiversity Buddies Grants
  • CDF Assessment Panel recruitment
  • Capital Works Program community submissions
  • Community Development Fund Grant Program
    • Project stories from the Community Development Fund (CDF)
  • Community Partnership Funding Grants
  • Council grant framework policy
  • Empowering Communities program
  • Excellence Grants for Individuals
  • Leisure Minor Capital Works Grant Scheme
  • Minor Grants Program
• Jobs and careers
  • Equal opportunity employer
  • How to apply
  • Why work at Knox
  • Work experience and student placements
• Policies, strategies and plans
  • Active Knox Plan
  • Asset Plan 2022 to 2023
  • Asset management plan
  • Bridge Asset Management Plan
  • Building Asset Management Plan
  • CEO Employment and Remuneration Policy
  • Carpark Asset Management Plan
  • Casual Hire of Community Facilities Policy
  • Child, Youth and Seniors Plan
  • Climate Response Plan
  • Community Engagement Policy
  • Community Facilities Planning Policy
  • Complaints Policy
  • Domestic Animal Management Plan
  • Drainage Asset Management Plan
  • Election Period Policy
  • Electric Line Clearance Management Plan
  • Electronic Gaming Machine Policy
  • Financial Plan 2023 to 2033
  • Footpath and Shared Path Asset Management Plan
  • Future waste management initiatives
  • Gender Equality Action Plan
  • Graffiti Management Policy
  • Housing changes lives
  • Integrated Transport Plan
  • Key Life Stages Plan - Youth Actions
  • Kindergarten Infrastructure and Services Plan (KISP)
  • Knox Arts Policies
  • Knox Biodiversity Resilience Strategy
  • Knox CARES Strategy 2022 to 2027
  • Knox Community and Council Plan
  • Knox Cycling Action Plan
  • Knox Key Life Stages Plan
  • Knox Mobility Study
  • Knox Municipal Fire Management Plan
  • Knox Parking Compliance Strategy
  • Knox Parking Policy
  • Knox Pavilion Strategy
  • Knox Play Space Plan
  • Liveable Streets Plan
  • Media Policy
  • Memorials Policy
  • Mental Health Action Plan
  • Municipal Emergency Management Plan
  • Open Space Asset Management Plan
  • Open Space Plan
  • Our Customer Strategy
  • Payment Assistance Policy
  • Playground Asset Management Plan
  • Policies for leasing Council facilities
  • Principal Pedestrian Network
  • Public Toilet Implementation Plan
  • Reconciliation Action Plan
  • Retail Activation Strategy
  • Road Asset Management Plan
  • Road Management Plan
  • Road Register
  • Statement of Commitment for Reducing Alcohol Harm
  • Stormwater Quality Management
  • Strategic Asset Management Plan
  • Street Tree Asset Management Plan
  • Use of Synthetic Surfaces on Council's Active Reserves Policy
  • Visual Surveillance Devices Policy
  • Waste Collection Services Policy
  • Waste and Resource Strategy
• Legislation and local laws
  • Abandoned cars and impounded goods
  • Amenity Local Law
  • Council lease information
  • Documents for public inspection
    • Election campaigns donation returns
    • Gifted land
    • Personal interest returns
    • Public documents, publication and permits
    • Public notices
  • Freedom of Information (FOI) Act
  • Integrity matters
    • Committment to managing fraud and corruption
  • Justice of the Peace
  • Meeting Procedure and Use of Common Seal Local Law 2018
  • Procurement policy
  • Public Interest Disclosures Act 2012
  • Register of Delegations
  • Your privacy
  • Infringements
    • Infringement notices
    • Request an infringement notice review
  • Permits
    • About permits
    • Clothing recycle bin permits
    • Fireworks
    • Keeping or living in a caravan
    • Roadside trading
• Culture and diversity
  • Aboriginal community in Knox
    • Council's commitment to First Nations people
    • Knox's Aboriginal heritage
    • NAIDOC Week
    • National Sorry Day
    • Reconciliation at Knox
  • English language help
  • LGBTIQ+ community
  • We are Knox
  • Cultural diversity
    • Cultural diversity and multiculturalism
    • RACISM. IT STOPS WITH ME
    • Refugee Welcome Zone
    • Support services