Pay online with your credit card
- You'll need your 7-digit rates assessment number which is shown at the top of your rates notice.
- Please note all payments made by credit card (MasterCard or Visa only) will incur a 0.4% charge.
Other ways to pay
- If you are a pensioner, you may be able to claim a pensioner concession rebate.
- You can view your rates notice online or request a reprint on our About your rates webpage
- Click the black section headings or 'Expand all' below to view more information
Direct debit
BPAY and BPAY View
Telephone
Post
In person
Pay in full or by instalments
- You can pay your rates in one simple payment on or before 15 February 2025.
- To pay by instalments, you need to have paid your first instalment before 30 September 2024.
Pay your rates in full
Pay in 4 instalments
Pay in 9 instalments
Requesting a rates refund
You can request submit a rates refund request by:
- Email – [email protected]
- Mail - 511 Burwood Hwy, Wantirna South, VIC, 3152
- We aim to process rates refund requests within 15 business days.
Your refund requests must include:
- Your rates assessment number and property address
- Date of payment
- A copy of the proof of payment showing the amount that was paid (unless the credit is a direct result of a pensioner concession being applied).
For payments that were originally made by:
- BPAY - a refund by Council will be sent back to the same account from which it was paid
- Credit Card - a refund by Council will be sent back to the same credit card from which it was paid.
Other rate refunds will be paid by:
- Cheque or by EFT
- To all owners of the property as shown on Council records, unless an authority signed by all owners as shown on Council records is submitted to pay otherwise.
- If requesting a refund be paid by EFT, a copy of a recent bank statement must also be supplied that clearly shows the BSB, Account number and name/s of the bank account holders.
If you owe arrears
Arrears are:
- any money owed from your previous year's rates notice
- any late payments.
Arrears may be subject to legal action and are payable immediately.
Interest will be charged on arrears and late payment from the due date. This will continue until all rates are paid in full.
The penalty interest rate is applied in accordance with the Local Government Act 1989 at a rate prescribed by the Minister for Local Government.
Payment assistance
Council offers payment assistance to people who have suffered loss of income or are in financial difficulty.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
