Fallen trees
Please stay clear of fallen trees.
When to call VICSES to report fallen trees on private property:
- A tree has fallen down and caused structural damage to your home or vehicle
- There is damage to your roof or it is leaking significantly
- A tree or large branch has fallen and is preventing you from entering or leaving your home
Contact State Emergency Services (SES) by calling 132 500.
To report all other instances of fallen trees in public spaces, please contact our Customer Service team on 9298 8000 or report it online.
Power and street light failure
To report a power outage or street light fault:
- call AusNet Services on 131 799 or
- call United Energy on 132 099.
Storm damage and flooding
If you experience storm damage or flooding, contact State Emergency Services (SES) by calling 132 500.
View the SES Knox local flood guide to:
- understand your flood risk
- find out how to prepare for a flood
- find out how to respond to a flood.
During a storm
Storm warnings are broadcast on ABC radio, Vic Emergency app and website, news, Knox City Council's social media feeds and the Bureau of Meteorology.
If there's a storm warning for this area:
- listen to ABC or local radio for information and advice
- check on your neighbours to make sure they're prepared
- bring children and pets inside
- stay away from windows
- move outdoor furniture somewhere safe, like the garage
- make sure you know where your family emergency kit is.
Stay indoors or under shelter while the storm passes through.
Council uses Facebook to keep you informed on storm warnings and extreme weather during emergencies.
Car safety
- Park your car undercover and away from trees.
- Keep an emergency kit in your car.
Driving in a storm
Storms can kill.
- Do not try to drive through flooded road sections.
- Slow down and turn headlights on.
- Stay alert and watch for hazards on the road, like powerlines.
If it's hard to see
- Slow down and put your headlights on.
- Turn on your hazard lights and park on the side of the road in a clear safe area.
- Make sure you're clear of streams, trees and powerlines.
Preparing for storms and floods
Gas emergencies
Call Multinet Gas on 132 691 to report gas leaks, faults and emergencies with gas.
Water emergencies
Call South East Water on 132 812 to report faults and emergencies with water.
Need help?
Contact us and we will get back to you.
Or call our Emergency Management team on 9298 8000.
