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Bin services

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Report a missed bin collection or a stolen, missing or damaged bin online. You can also order extra bins, request a new bin service or cancel a bin service.

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Types of bin services

Knox has three types of bins:

There's an extra charge to:

When to put your bins out

Put your bins out by 6 am on your collection day. Collections happen on the same day each week, including public holidays.

Use our online tool to check when your bin collection days are:

Find my bin day

Waste calendars

You can also download our waste calendars and view waste maps and zones of Knox:

Putting your bins out

When putting your bins out:

  • put them out before 6 am on collection day
  • return them to your property within 24 hours
  • place bins at least 50 cm apart
  • face wheels and handles away from the kerb
  • leave 1-metre clearance from obstacles, including cars, trees and light poles
  • close lids completely to prevent animals accessing the bins, and the wind blowing litter into the street
  • don't overfill (max weight 50 kg)
  • don't place rubbish beside your bin
  • in a court, place bins along the straight section.

Missed bin collection

If your bin isn't collected by 6 pm on collection day, report it within 36 hours.

Check your bin day before reporting a missed collection.

Report a missed bin collection

Or call us on 9298 8000.

We aim to collect reported missed bins within 2 business days.

If you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.

Report a bin issue

If a bin at your property has been damaged, stolen or gone missing, you can report it online. 

Tenants, property owners and real estate agents can make these reports. Bins will be replaced at no extra cost.

We aim to complete requests within 5 business days.

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Damaged bin

Use the online form to report a damaged bin.

Report a damaged bin

Stolen or missing bin

If your bin has been stolen or gone missing, you can report it online.

Report a stolen or missing bin

Order new bins

If you are the owner of a new property or find that you need extra bins at your property, you can make these requests online.

Only property owners or real estate agents can make these requests. Tenants should contact their landlord or agent.

We aim to complete requests within 5 business days.

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Request a new bin service

If you are the owner of a new property, you can request a new bin service using our online form. 

Request a new bin service (new property)

Fees and charges for this service can be found on our bin fees page.

To understand how requesting a new bin service will affect your rates as a property owner, visit our About your rates page.

Order extra bins

If you find that you need an extra bin, you can order one using our online form.

Before ordering an extra bin consider ways to reduce your waste:

  • Food scraps - put your food scraps into your food and garden waste bin which is collected weekly. Visit our Food and Garden page to see what can and can't go into your green bin.
  • Recycling - are you putting items in your rubbish bin that can actually go in your recycling bin? Check our A-Z rubbish and recycling guide to see what can go in your recycling bin.
  • Nappies - if you are using disposable nappies, you can swap out some or all for reusable nappies to reduce your waste. Or see if you are eligible for a free extra rubbish bin.
  • Pet waste - if you have a lot of pet waste, there are discounted pet poo composting options which will reduce your waste.
  • Packaging - what kind of packaging are you putting in your rubbish bin? This could be reduced by using reusable bags when shopping and purchasing items with less packaging. Read more tips on how to reduce your rubbish.

 

Order additional bins

For information on the fees and charges for this service, visit our bin fees page.

To understand how an additional bin will affect your rates as a property owner, visit our About your rates page.

Change your bins

You can swap your bin size and cancel a bin online. 

These options are available if you find that you: 

  • aren't using a bin
  • need to upsize or downsize your rubbish bin.

Only property owners or real estate agents can make these requests. Tenants should contact their landlord or agent.

You can only cancel your food and garden bin if you meet certain criteria. Find out more on the Food and Garden page.

We aim to complete requests within 5 business days.

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Swap your bin size

You can change your bin size if you find that you're:

  • never filling up your bin
  • always overfilling your bin

Before ordering a larger bin consider ways to reduce your waste:

  • Food scraps - put your food scraps into your food and garden waste bin which is collected weekly. Visit our Food and Garden page to see what can and can't go into your green bin.
  • Recycling - are you putting items in your rubbish bin that can actually go in your recycling bin? Check our A-Z rubbish and recycling guide to see what can go in your recycling bin.
  • Nappies - if you are using disposable nappies, you can swap out some or all for reusable nappies to reduce your waste. Or see if you are eligible for a free extra rubbish bin.
  • Pet waste - if you have a lot of pet waste, there are discounted pet poo composting options which will reduce your waste.
  • Packaging - what kind of packaging are you putting in your rubbish bin? This could be reduced by using reusable bags when shopping and purchasing items with less packaging. Read more tips on how to reduce your rubbish.

 

For a list of available bin sizes and the fees and charges associated with swapping your bin size, visit the bin fees page.

To understand how swapping your bin size will affect your rates as a property owner, visit our About your rates page.

Swap your bin size

When changing your bin size, leave the empty bin out after collection. We'll swap it the next day.

Cancel a bin

If you find that there's a bin on your property that you no longer need or use, you can cancel your bin online.

When cancelling a bin service, leave the empty bin out after collection. We'll collect it within 5 days.

Cancel a bin service

For information on the fees and charges for cancelling your bin, visit the bin fees page.

To understand how cancelling a bin service will affect your rates as a property owner, visit our About your rates page.

Free extra rubbish bin

You can apply for a free extra 120L rubbish bin if your household has:

  • extra medical waste needs
  • two or more children in disposable nappies (up to 6 years old).

We'll review your request within 10 business days and let you know by email or post. 

If approved, you'll get your new bin within 5 business days.

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Apply for a free extra rubbish bin

For households with 2 or more children in disposable nappies

Provide these documents:

  • a photo of your Medicare card showing your dependents' names
  • date of birth of 2 youngest children in disposable nappies (up to 6 years old)
  • a utility bill or lease agreement if you're renting.

If approved, your free bin is granted for 3 years or until your circumstances change. We will contact you when it's time to reapply.

You won't qualify for a free extra bin if you have 2 children in disposable nappies and the oldest is 6 years old.

Example: 
If you have 3 children in disposable nappies under 6 years old, you can apply for a free extra bin.
When your oldest child turns 6, you still qualify because you still have 2 children under 6 years old in disposable nappies.
As soon your second child turns 6, you will no longer qualify for a free extra bin, as you no longer have 2 children under 6 years old in disposable nappies.

For households with extra medical waste

Provide these documents:

  • a letter from a GP or medical practitioner stating that your household generates extra waste due to medical needs
  • a utility bill or lease agreement if you're renting.

The doctor's letter must explain:

  • the reason for the extra waste (such as packaging from treatment for an acute condition)
  • if the condition is ongoing or temporary.

If approved, your free bin is granted for 5 years or until your circumstances change. We will contact you when it's time to reapply.

Apply for a free extra bin

If you require an extra rubbish bin but don't meet the above criteria for a free bin, you can order extra bins online.

Renew your free extra rubbish bin

We'll send you a letter when it's time to renew your free extra bin. You'll need to prove you still qualify.

Renew my free extra bin

How long can I keep my extra bin?

  • households with children in disposable nappies: 3 years
  • households with extra medical waste needs: 5 years

You must tell us if your circumstances change. You'll need to reapply and provide evidence when your period ends.

Cancel your free extra rubbish bin

You can cancel your free extra bin at any time.

When cancelling your free extra bin, leave the empty bin out after collection. We'll collect it within 5 days.

Cancel my free extra bin

Request braille bin stickers

Braille bin stickers are available to residents who are blind or have low vision. 

Stickers are available for the following bin types:

  • Recycling
  • Rubbish
  • Food and Garden

Stickers can be collected from Council’s customer service desk or mailed out directly. Contact [email protected] to enquire.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

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