When to put your bins out
Your rubbish bins are emptied on the same day each week, including all public holidays. They should be placed at the collection point by 6 am on your collection day.
Use our online tool to check when your household rubbish collection day is:
Waste calendars
You can also download our waste calendars for 2023 and view waste maps and zones of Knox:
Putting your bins out
When putting your bins out for collection, make sure you:
- put bins out before 6 am on collection day
- return bins to your property within 24 hours
- ensure bins are at least 50cm apart
- place bins with wheels and handles facing away from the kerb
- allow a minimum of one-metre clearance from parked cars, trees, light poles or any obstructions
- ensure bin lids are closed when presented for collection
- do not overfill your bins. The maximum weight for all bins is 50kg
Missed bin collection
If your bin contents are not collected by 6 pm on your collection day, you can report a missed bin collection online.
You must contact us within 36 hours (1.5 business days) of your scheduled collection day.
Before reporting a missed bin collection, please check your bin days.
Report a missed bin collection
You can also call us on 9298 8000.
If you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.
Organising bin services
You can request a new bin, order additional bins, report a damaged, stolen or missing bin, or change your bin size online.
Request a new bin service (new property)
Online requests are actioned during opening hours.
The property owner or real estate agent must make these requests. If you are a tenant, contact them directly.
Cancel a bin
You can cancel a bin online.
The property owner or real estate agent must make these requests. If you are a tenant, please contact them directly.
If you are changing a bin size, please leave the empty bin out after collection for changeover the next day.
Types of bin services
There are three types of bins in Knox:
- Yellow lid – for your fortnightly household rubbish collection. These bins are either 80 or 120-litre capacity. There is an extra charge for 120-litre bins.
- Blue lid – for your fortnightly recycling collection. These bins are 240-litre capacity. You can order a second 240-litre recycling bin for an extra charge.
- Green lid – for your weekly food and garden collection. These bins are 240-litre capacity.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
